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Privacy Policy

A LEGAL DISCLAIMER

Last updated: 11th June 2025

This Privacy Policy explains how SafeBuild Renovations, a trading name of Ecosafe Heating Ltd, collects, uses, stores, and protects your personal data. We are committed to safeguarding your privacy and ensuring that your personal information is handled securely and lawfully in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant legislation.

WHO WE ARE

SafeBuild Renovations is a trading name of:

Ecosafe Heating Ltd
Registered in England and Wales
Company number: 08589556
Registered office: Unit G2, The Fulcrum, Vantage Way, Poole, BH12 4NU, United Kingdom
Email: info@safebuildrenovations.co.uk
Phone: 0120 017917

WHAT INFORMATION WE COLLECT

We may collect and process the following types of personal data:

  • Identity Information – your name, job title, and company (if applicable)

  • Contact Details – email address, telephone number, postal address

  • Property Information – details of your property, including access details or renovation requirements

  • Technical Data – IP address, browser type and version, operating system

  • Marketing Preferences – your preferences in receiving marketing from us

  • Communication History – records of our interactions with you, including calls, emails and contact form enquiries

We do not collect special category (sensitive) data unless explicitly required and with your consent.

HOW DO WE COLLECT YOUR DATA

We collect your data in the following ways:

  • When you contact us via our website, by email or phone

  • When you request a quotation or book a service

  • When you provide information through forms, surveys or consultations

  • Through cookies and tracking technologies on our website (see Cookie Policy)

  • Via third-party platforms (e.g. Google, social media, or lead generation tools)

HOW WE USE YOUR DATA

We use your data to:

  • Provide our services to you, including site visits, consultations and quotations

  • Respond to your enquiries and requests

  • Manage and improve our website and services

  • Carry out administrative, financial and operational tasks

  • Send you relevant marketing communications (where consented)

  • Comply with legal and regulatory obligations

We will never sell your data to third parties.

LEGAL BASIS FOR PROCESSING

We process your personal data based on one or more of the following legal grounds:

  • Contractual necessity – to perform a contract or take steps before entering into a contract

  • Legal obligation – to comply with applicable laws and regulations

  • Legitimate interest – to run and grow our business effectively and securely

  • Consent – where you have explicitly given consent for specific purposes

SHARING YOUR DATA

We may share your information with:

  • Our internal team and authorised contractors or engineers

  • Service providers who support our operations (e.g. IT, CRM, email marketing)

  • Legal or regulatory authorities, if required

  • Third-party platforms that provide analytics or marketing services (e.g. Google Analytics)

All third parties are required to respect the confidentiality of your data and to comply with data protection laws.

DATA RETENTION

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

Typically, we keep customer and project data for 7 years post-completion.

YOUR RIGHTS

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict our processing of your data

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at info@safebuildrenovations.co.uk

HOW WE PROTECT YOUR DATA

We implement appropriate technical and organisational measures to secure your personal data, including:

  • Secure servers and cloud storage

  • Password-protected systems

  • Access controls and staff training

  • Encrypted communication where applicable

COOKIES AND TRACKING

We use cookies and similar technologies to enhance your experience on our website, analyse traffic, and personalise content. You can manage your cookie preferences through your browser settings.

Please refer to our Cookie Policy for more information.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always be available on our website with a revised “Last updated” date.

CONTACT US

if you have any questions about this Privacy Policy or how we handle your data, please contact:

ata Protection Lead
Ecosafe Heating Ltd / SafeBuild Renovations
Email: info@safebuildrenovations.co.uk
Phone: 01202 017 917

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